Canceling An Order
Orders may be cancelled before they enter the Scheduled for Molding or Shipped status. Please contact us as soon as possible if you need to cancel your order. To cancel an order outside our normal business hours please fill out the contact form on our website at slydogskis.com/contact. Once an order has entered the Molding or Shipped status we cannot cancel the order.
How do I return an item?
All items must be approved for a return and/or refund prior to returning them to our warehouse. You can submit a return request by visiting slydogskis.com/returns. We will review your information and respond to you by email within 1-2 business days.
Returning an Item
Returns are subject to a restocking fee of 15%.
You may request to return any item(s) in its original condition. All returns will be reviewed by Slydog's Quality Control team. If a return is approved, you will receive an e-mail confirmation message from a Slydog team member.
Items can only be returned if they are in new, re-sellable condition. Any products that show signs of use or wear cannot be returned. Apparel items cannot be returned if they appear worn and/or washed.
Custom Product Imperfections
All custom plastic products, including but not limited to skis, bogie wheels, and shovels are poured by hand. We do our best to mold items to look similar to renderings displayed via product builders. However, because the plastics for each item are poured by hand some variations or imperfections may exist compared to the renderings you see on our website.
You should also expect that no two items will ever be identical. This means when ordering two skis, the left ski will not identically match the right ski.
And because all custom products are molded using powder plastic that is formed through a heat and pressure process, colors may bleed or blend together and will not be as clean or crisp as the product renderings or images presented throughout our website.
We won't ship anything we're not proud of. If you have questions before buying please contact us. If you're not satisfied with the custom items you receive you may submit a a return request. All custom product complaints will be reviewed but are not guaranteed to be refunded.
All Carts that contain custom products with 2 or more colors will be shown a Custom Product agreement upon checkout and before payment. Agreeing to the Custom Product terms means that you understand and agree to this Custom Product Imperfections agreement.
Refund amount is for the price paid plus any applicable tax, minus original shipping charge, and minus a restocking fee of 15%. The restocking fee will be waived if you received an incorrect part and place a new order for the correct part(s).
Once your return is received and inspected by our warehouse staff (usually within 3 days of receipt), we will process your refund and automatically apply a credit to your credit or debit card within 7 days. Please note that depending on your bank's policies, it may take additional 2-10 business days after your credit is applied for it to post to your account.
We cannot issue refunds for any products purchased through our dealers, distributors, or other retail stores. We can only issue refunds if your purchase was made directly from Slydog or through slydogskis.com.
Due to the nature of the wear and tear of our products caused by aggressive riding or trail conditions, we cannot offer a specific warranty on our skis, bogies, scoops or other parts and accessories. If you're not satisfied with the performance of your skis or experienced a rare case of something cracking or breaking, be sure to tell us right away at slydogskis.com/returns! Our reputation is only as strong as our skis, so we'll do our best to fix unique, unfortunate situations.
Packaging and Return Shipping Fees
All items must be returned in the original packaging. If the item came in a box, it must be returned in the same box.
Your are responsible for all return shipping fees.
Missing An Item
Please compare the contents of your package to the packing slip included with your shipment. If you're missing items, please let us know by contacting us at slydogskis.com/contact. We will do our best to quickly ship any items missing from your order.
Damaged or Defective Items
If an item in your order arrives damaged, or is defective, please submit a return request at slydogskis.com/returns. You must let us know which part was damaged or defective and provide a photo of the part and description of the issue. We must be notified within 10 days of when you received your order in order to qualify for replacement of the item. We will not ship new or replacement items until we receive and inspect the damaged parts.